SHIPPING & DELIVERY POLICY
Last updated: September 12, 2026
This policy explains how viralloe processes, ships, and handles orders placed through our online store.
Processing Time
Most orders are prepared within approximately 1–3 business days after successful payment confirmation.
Business days generally exclude weekends and public holidays.
Processing may take longer during promotional periods, holidays, unusually high order volumes, payment reviews, inventory adjustments, or other exceptional circumstances.
Shipping Coverage
Viralloe currently ships eligible online orders to addresses within the United States.
Available delivery methods and shipping charges will be shown during checkout.
Estimated Transit Time
Standard shipping is generally estimated at:
7–12 business days after dispatch.
Delivery estimates begin once the order has completed processing and has been transferred to the carrier.
Estimated delivery dates are provided for guidance and are not guaranteed.
Shipping Charges
Viralloe currently offers:
Free standard shipping on qualifying orders over US$75.
For orders below US$75, applicable shipping charges will be shown before checkout is completed.
Fulfillment Locations
Orders may ship from different fulfillment facilities based on:
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Inventory availability
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Product location
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Customer destination
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Operational requirements
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Fulfillment capacity
The facility used to dispatch an order may be different from our registered company address.
Tracking Information
After dispatch, tracking details are normally sent to the email address associated with the order.
Carrier tracking systems may require additional time to register the first scan.
Delivery Delays
Delivery may occasionally be delayed because of:
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Weather conditions
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Carrier disruptions
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Public holidays
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Peak shopping periods
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Customs inspections
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Address issues
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Local transportation disruptions
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Circumstances outside our reasonable control
Incorrect Shipping Information
Customers are responsible for entering accurate shipping information during checkout.
If you notice an error after placing an order, contact:
as soon as possible.
We will attempt to correct the address before shipment but cannot guarantee changes after fulfillment has started.
Contact
Viralloe
Shaanxi Yunduanke Network Technology Co., Ltd.
Room 22205, 22nd Floor, Unit 2, Building 3, Deyi International Center, No. 6 Changqing 2nd Road, Xi’an Economic and Technological Development Zone, Xi’an, Shaanxi, China.
Email: service@viralloe.com
Phone:+86 29 89297756