Privacy Policy

Last updated: September 12, 2026

This Privacy Notice explains how viralloe collects, uses, stores, and shares personal information when customers visit our online store, place an order, contact customer service, or otherwise interact with our services.

The viralloe store is operated by:

Haikou Mixi Network Technology Co., Ltd.

1. Information We May Collect

Depending on your interaction with us, we may collect:

Contact Information

Such as:

  • Name

  • Email address

  • Telephone number

  • Billing address

  • Shipping address

Order Information

This may include:

  • Products ordered

  • Purchase amount

  • Order history

  • Returns

  • Refunds

  • Shipping information

Payment Information

Payments may be processed through third-party payment providers.

We may receive transaction confirmation, payment status, and limited payment-related information.

Customer Service Information

If you contact us, we may receive:

  • Messages

  • Photographs

  • Videos

  • Attachments

  • Order information

  • Other information you voluntarily provide

Technical Information

This may include:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Network information

  • Website activity

Marketing Information

We may retain information about:

  • Marketing subscriptions

  • Promotional preferences

  • Advertising preferences

  • Communication choices

2. How Information Is Collected

Personal information may be collected:

  • Directly from you

  • Automatically through our website

  • Through cookies and similar technologies

  • From payment providers

  • From shipping and fulfillment providers

  • From analytics providers

  • From security and fraud-prevention services

3. How We Use Personal Information

Information may be used to:

  • Process purchases

  • Confirm payment

  • Fulfill orders

  • Arrange shipping

  • Provide tracking

  • Handle returns

  • Process refunds

  • Manage warranty requests

  • Respond to customer inquiries

  • Protect our website

  • Detect fraud

  • Improve store performance

  • Provide marketing where legally permitted

  • Meet legal obligations

4. Sharing Information

We may share appropriate information with service providers that support our operations, including:

  • Ecommerce platforms

  • Payment processors

  • Shipping providers

  • Fulfillment partners

  • Customer support providers

  • Analytics providers

  • Hosting providers

  • Advertising services

  • Fraud-prevention providers

  • Professional advisers

  • Government authorities where required by law

5. Cookies

Our website may use cookies, pixels, local storage, logs, and related technologies.

These technologies may support:

  • Shopping carts

  • Checkout

  • Login sessions

  • Site security

  • Analytics

  • Personalization

  • Advertising measurement

6. Marketing Communications

Where permitted by law, we may send promotional communications to customers who have subscribed or otherwise provided appropriate consent.

You may unsubscribe using the option provided in promotional messages.

7. Data Retention

Personal information is kept only for as long as reasonably necessary for order administration, legal compliance, customer service, dispute handling, fraud prevention, and legitimate business recordkeeping.

8. Security

We use reasonable administrative, organizational, and technical measures intended to protect personal information.

However, no internet-based system can guarantee complete security.

9. International Processing

Because viralloe works with service providers in multiple locations, personal information may be processed outside the country where the customer resides.

Where required, we take reasonable measures to comply with applicable data protection requirements.

10. Privacy Rights

Depending on applicable law, you may have rights to:

  • Request access

  • Request correction

  • Request deletion

  • Object to certain processing

  • Restrict certain processing

  • Request portability

  • Withdraw consent

  • Opt out of certain advertising uses

11. Privacy Requests

To submit a request, contact:

service@viralloe.com

We may need to verify your identity before completing certain requests.

12. Children's Privacy

Our website is not intended to knowingly collect personal information from children in violation of applicable law.

13. Changes to This Notice

We may update this Privacy Notice periodically.

The latest version will be posted on this page with an updated date.

14. Contact Information

Viralloe
Shaanxi Yunduanke Network Technology Co., Ltd.

Room 22205, 22nd Floor, Unit 2, Building 3, Deyi International Center, No. 6 Changqing 2nd Road, Xi’an Economic and Technological Development Zone, Xi’an, Shaanxi, China.

Email: service@viralloe.com
Phone: +86 29 89297756