CANCELLATION POLICY
Last updated: September 12, 2026
We understand that customers may occasionally need to modify or cancel an order after purchase.
Requesting a Cancellation
Please contact us as soon as possible at:
Include your order number and clearly explain the change or cancellation you would like to request.
We will make reasonable efforts to process your request before fulfillment begins.
Orders Already in Fulfillment
An order may no longer be eligible for cancellation or modification once it has:
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Entered fulfillment
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Been packed
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Been prepared for dispatch
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Been transferred to a shipping carrier
If the parcel has already shipped, you may instead request a return after delivery in accordance with our Return Policy.
Cancellation Fees
Viralloe does not charge an additional cancellation fee when an order is successfully cancelled before fulfillment.
Orders Cancelled by Viralloe
We may occasionally need to cancel an order due to:
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Inventory issues
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Payment authorization problems
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Fraud or security concerns
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Pricing or technical errors
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Delivery restrictions
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Other operational circumstances
If a paid order is cancelled before fulfillment, the applicable amount will normally be refunded to the original payment method.